Today, I experienced something...different. I met with a new client who initially wanted one specific design. The floral design included calla lilies, sloping down, almost "hanging" from the larger arrangement. The minute she saw it, her frown mimicked the flowers. She wasn't happy with it, but wasn't able to express why. We switched linens to something I recommended better, that helped (she began to get happier). We then started to turn the calla lilies more upward, and almost like a mirror-image, her frown became a smile. How is it that little details like that can change someone's mood about the overall picture? We duplicated EXACTLY what she thought she wanted, but in the end I "lead" her into making a better decision.
Am I manipulative? Possibly. Am I nice about it? EXTREMELY. Am I proud of the way that I did things? Um............more than words can say.
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